General Questions or Information Requests

For general inquiries, program information, or questions about services:

• Contact: Administration Office

• Method: Phone or Email

• Purpose:

  • Program/service information

  • General community questions

  • Direction to appropriate department

• Rationale: Council does not manage day-to-day operations—Administration can respond faster and more accurately.

Requests for Chief & Council Decision or Direction

For matters requiring political oversight, approvals, or formal decisions:

• Method: Submit a written request to Council (via Council Secretary / Band Office), if your request includes a request for funding/donation, include a funding request form with your submission.

• Include:

  • Clear summary of request

  • Supporting documents

  • Desired outcome

• Examples:

  • Funding requests

  • Policy considerations

  • Land or governance matters

• Rationale: Ensures your request can be formally reviewed, tracked, and added to a Council agenda.​

Delegations to Council (Presenting at a Meeting)

If you would like to present directly to Chief and Council:

• Method: Submit a Meeting Request Form

• Timeline: Must be submitted in advance of scheduled meetings

• Details Required:

  • Topic and purpose

  • Supporting materials

• Rationale: Council meetings follow structured agendas; advance notice ensures adequate time and preparation.

Complaints or Service Concerns

For concerns related to programs, staff, or services:

• Method: Follow the Complaints Process (via Administration)

• Do not submit directly to Council unless escalated

• Rationale: Complaints are handled operationally first to ensure fair review and resolution before escalation.

Urgent or Time-Sensitive Matters

For urgent issues impacting community safety or immediate concerns:

• Method: Contact the Band Office directly by phone

• After-hours: Follow emergency contact protocols (if applicable)

Contacting Individual Council Members

Council members may be contacted directly for community engagement purposes; however:

• Formal requests must still go through Administration to ensure:

  • Proper documentation

  • Consistent communication

  • Transparency and accountability